PassengersLost something in a taxi, or have a question about a fare?
CMT provides card payment systems for thousands of London Black Cabs. If you paid by card in a taxi with a CMT terminal, we will do our best to help you trace your journey.
Use the forms below and our team will get back to you during office hours, Monday to Friday, 09:00 to 17:00.
Hail a cab with ARRO
- Book a London Black Cab from your phone.
- No booking fees. No surge prices.
- Just the meter fare.
Lost property
Left something behind in a Black Cab? Tell us about the journey and the item, and we will do our best to reunite you with it.
If you lost a passport or bank card, please also report it to the issuing authority or your bank.
Report lost property
Fill in as much as you can. The journey and payment details help us identify the taxi you travelled in.
Fares, payments and receipts
Questions about a card payment you made in a CMT taxi, or need a copy of a receipt? Send us the details and we will look into it.
Ask a question about a journey
For questions about a fare, a card payment or a receipt.